Refund policy

Refund Policy

At Discount Rug Co., customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our refund policy below for details.

Eligibility for Refunds

  • Items must be returned within 30 days of delivery.

  • Products must be in their original condition, unused, and free from damage or stains.

  • All original packaging and tags must be included with the return.

Non-Refundable Items

  • Clearance or final sale items.

  • Items damaged due to improper use or care.

Refund Process

Initiate a return  Contact us at discountrugco@gmail.com to request a return authorization. Include your order number and reason for return.
Ship Your Item Once authorized, securely package the item and send it to the return address provided. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Refund Approval After inspecting the returned item, we will notify you of the approval or rejection of your refund.
Receive Your Refund Approved refunds will be issued to the original payment method within 5-10 business days, depending on your bank or payment provider.

  1. Initiate a Return: Contact us at discountrugco@gmail.com to request a return authorization. Include your order number and reason for return.

  2. Ship Your Item: Once authorized, securely package the item and send it to the return address provided. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

  3. Refund Approval: After inspecting the returned item, we will notify you of the approval or rejection of your refund.

  4. Receive Your Refund: Approved refunds will be issued to the original payment method within 5-10 business days, depending on your bank or payment provider.

Exchanges

If you wish to exchange an item, please initiate a return and place a new order for the desired product.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost.

Questions?

For any questions or concerns about our refund policy, feel free to reach out to our customer service team at discountrugco@gmail.com.

Thank you for choosing Discount Rug Co.!